Shipping policy
Shipping within Australia
LeScent currently ships within Australia only.
Orders are sent using Australia Post.
Shipping rates
- Standard Shipping: $10 AUD
- Express Shipping: $15 AUD
- Free Standard Shipping: orders over $100 AUD
PO Boxes and eligible Parcel Lockers are accepted.
Dispatch
We aim to dispatch orders within 1 business day.
During unusually busy periods, promotions or public holidays, processing may take a little longer.
Once your order has been dispatched, tracking details will be sent by email.
Delivery and tracking
Please use the Australia Post tracking link provided with your shipment for the latest tracking updates and estimated delivery date for your address.
Delivery times can vary depending on destination, Australia Post network conditions and other circumstances outside LeScent's control. For this reason, we do not guarantee fixed metro or regional delivery timeframes.
Delayed parcels
If your parcel has passed the expected delivery date shown by Australia Post, contact support@lescent.com.au with your order number.
We will review the tracking and follow up with Australia Post where appropriate.
A delayed parcel does not necessarily mean that it has been lost.
Tracking shows delivered but the parcel is missing
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
- the delivery location and any safe-drop area
- your mailbox or Parcel Locker
- around entrances or other sheltered areas
- with household members, reception or anyone else who may have accepted the parcel
If you still cannot locate it, contact support@lescent.com.au with your order number and we will investigate the delivery.
A refund or replacement is not automatically issued before the delivery has been reviewed.
Incorrect delivery address
Please check your delivery address carefully before placing your order.
If you notice an error, contact support@lescent.com.au as soon as possible.
We will do our best to assist before dispatch, but changes cannot be guaranteed once processing has started.
After dispatch, redirection or recovery may not always be possible.
Order changes and cancellations
If you need to change or cancel an order, contact support@lescent.com.au as soon as possible.
We will do our best to assist before dispatch, but changes or cancellations cannot be guaranteed once processing has started.
Once an order has been dispatched, it cannot be cancelled.
Lost parcels
If an investigation confirms that a parcel has been lost, LeScent will review the circumstances and confirm the appropriate next step with you.
Returns and refunds
Returns, damaged or incorrect orders and refund requests are covered by our Shipping & Returns Policy.
Contact
For order tracking, delivery delays, missing parcels, address changes or other shipping enquiries:
support@lescent.com.au