Shipping & Returns Policy

Delayed parcels

If your parcel has passed Australia Post’s expected delivery date, contact support@lescent.com.au with your order number.

We’ll review the tracking and follow up with Australia Post where appropriate.

Delivered but missing

If tracking shows delivered but you cannot find your parcel, first check the delivery location, safe place, mailbox or Parcel Locker, and with anyone at the address who may have accepted it.

If it is still missing, contact support@lescent.com.au with your order number and we’ll investigate.

A refund or replacement is not automatically issued before the delivery has been reviewed.

Changes & cancellations

If you need to change or cancel an order, contact support@lescent.com.au as soon as possible.

We’ll do our best to assist before dispatch, but changes or cancellations cannot be guaranteed once processing has started.

Once an order has been dispatched, it cannot be cancelled.

If the delivery address is incorrect, contact us immediately. After dispatch, redirection or recovery may not always be possible.

Change of mind

Change-of-mind return requests can be made within 14 days of delivery where the product is unopened, unused, in its original packaging and in saleable condition.

Contact returns@lescent.com.au before sending anything back.

Return postage is the customer’s responsibility for change-of-mind returns, and original shipping charges are not refunded.

Opened or used fragrance products cannot be returned simply because the scent is not right for you.

• 14 days | Change-of-mind returns may be requested within 14 days of delivery where the product remains unopened, unused and saleable.

Damaged, faulty, leaking, incorrect or missing items

If something arrives damaged, faulty, leaking, incorrect or incomplete, contact returns@lescent.com.au.

Please include your order number, a brief description of the issue and clear photos of the product and packaging where relevant.

We’ll review the issue and confirm the appropriate next step.

Refunds

Approved refunds are returned to the original payment method.

LeScent aims to process approved refunds within 5 business days. Your bank or payment provider may require additional time before the funds appear.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded by store policies. Depending on the circumstances, a faulty or non-compliant product may entitle you to an appropriate remedy.