Private Policy

This Privacy Policy explains how LESCENT PTY LIMITED (ABN 80 641 819 463), trading as LeScent, collects, uses, stores and shares personal information.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy was last updated in October 2026.

We may collect personal information including:

Contact and account information

Your name, email address, phone number, delivery and billing address, account details and communication preferences.

Order and transaction information

Products purchased, order history, delivery information, refund or return information and limited payment or transaction details.

Full card details are generally processed by the payment provider selected at checkout rather than stored directly by LeScent.

Communications

Information you provide when contacting us through email, contact forms, customer chat, reviews, fragrance requests, returns or other customer-service interactions.

Website and device information

Information such as your IP address, browser type, device information, pages viewed, referring pages, interactions with our website and information collected through cookies and similar technologies.

We may collect personal information when you:

• place an order
• create or use an account
• subscribe to email or SMS communications
• contact LeScent
• submit a review
• participate in a promotion, survey or offer
• use our website or interact with our advertising
• otherwise provide information directly to us

We may also receive information from service providers that help us operate our store, process transactions, communicate with customers and understand website activity.

We may use personal information to:

• process, fulfil and deliver orders
• provide customer service
• manage returns, refunds and delivery issues
• maintain customer accounts
• send transactional communications
• send marketing where permitted
• manage reviews and review requests
• improve our website, products and customer experience
• measure website and advertising performance
• detect or prevent fraud, misuse or security issues
• comply with legal and regulatory obligations

We use third-party services to operate LeScent. Depending on how you interact with us, personal information may be processed by providers including:

Shopify

Shopify hosts our online store and provides ecommerce, account, checkout and related services.

Payment providers

Payments may be processed through payment methods and providers displayed at checkout, including Shopify Payments, PayPal and Afterpay.

Klaviyo

We use Klaviyo for customer communications, email marketing and related customer engagement services.

Judge.me

We use Judge.me to collect, verify, manage and display customer reviews and related review communications.

Analytics and advertising providers

We may use services provided by companies such as Google and Meta to understand website activity, measure advertising performance and deliver relevant advertising.

We may also disclose information to professional advisers, technology providers, delivery providers such as Australia Post, regulators, authorities or other parties where reasonably necessary to operate our business or comply with law.

Judge.me itself explains that it can process merchant customer data connected with purchases and reviews, while Klaviyo describes processing customer data supplied by its merchant customers. Judge.me

Some of our service providers operate or process information outside Australia.

The countries in which information may be processed can vary depending on the provider and the services being used.

Where applicable, we take reasonable steps to use reputable service providers and manage personal information consistently with applicable privacy requirements.

This section matters because APP 1 specifically calls for a privacy policy to explain whether overseas disclosure is likely and, where practicable, identify the relevant countries. OAIC

LeScent uses cookies and similar technologies to operate the website, remember preferences, understand website use, measure performance and support advertising.

Some cookies are necessary for the store to function. Others may be used for analytics, marketing or personalisation.

You can manage cookies through your browser settings and, where available, the privacy or consent controls provided on our website.

If you have subscribed to marketing communications, we may send you information about products, releases, offers and other LeScent updates.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages.

Transactional messages relating to an order, account, return, delivery or customer-service matter may still be sent where required to provide the service you requested.

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

To make a request, contact:

legal@lescent.com.au

We may need to verify your identity before completing a request.

We use reasonable administrative, technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate our business and to meet applicable legal, accounting or record-keeping obligations.

If you have a concern about how LeScent has handled your personal information, contact:

legal@lescent.com.au

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

Where the Privacy Act applies and you are not satisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner.

Our website may contain links to websites or services operated by third parties.

LeScent is not responsible for the privacy practices of websites or services we do not control. We recommend reviewing the privacy policy of any third-party service you use.

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal requirements.