Refund policy

Change-of-mind returns

LeScent accepts change-of-mind return requests within 14 days of delivery, provided the product is:

  • unopened
  • unused
  • in its original packaging
  • in saleable condition

Please contact returns@lescent.com.au before sending anything back.

For approved change-of-mind returns:

  • return postage is paid by the customer
  • original shipping charges are not refunded

Opened or used fragrance products cannot be returned simply because the scent is not right for you.

Damaged, faulty, leaking, incorrect or missing items

If your order arrives damaged, faulty, leaking, incorrect or incomplete, contact returns@lescent.com.au.

Please include:

  • your order number
  • a brief description of the issue
  • clear photos of the product and packaging where relevant

We will review the issue and confirm the appropriate next step.

You do not need to resolve a product problem directly with the manufacturer or delivery provider before contacting LeScent.

Refunds

Approved refunds are returned to the original payment method.

LeScent aims to process approved refunds within 5 business days. Your bank or payment provider may require additional time before the funds appear in your account.

For change-of-mind returns, the refund is processed after the returned product has been received and inspected.

Return postage for faulty products

If a product is confirmed to have a problem covered by your consumer rights, reasonable return costs may be reimbursed where required by law.

Please keep any postage or transport receipts if we ask you to return an item for assessment.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded by store policies.

Depending on the circumstances and the nature of the problem, you may be entitled to a remedy such as a repair, replacement or refund.

Consumer guarantee rights are separate from LeScent's voluntary change-of-mind policy and are not limited to the 14-day change-of-mind period.

Contact

For returns, refunds, damaged, faulty, leaking, incorrect or missing items:

returns@lescent.com.au

For general order or delivery enquiries:

support@lescent.com.au