Privacy policy
Last updated: October 2026
About this Privacy Policy
This Privacy Policy explains how LESCENT PTY LIMITED (ABN 80 641 819 463), trading as LeScent, collects, uses, stores and shares personal information when you visit www.lescent.com.au, place an order, contact us or otherwise interact with our services.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
Depending on how you interact with LeScent, we may collect information including:
- your name
- email address
- phone number
- billing and delivery address
- order and purchase information
- payment-related information
- customer account information
- communications you send to us
- reviews or other content you submit
- device, browser and technical information
- website activity and interaction data
- marketing preferences
We may also receive information from service providers that help us operate our store, process orders, communicate with customers, measure website performance or provide marketing services.
Payment information
Payments are processed through the payment methods displayed at checkout from time to time.
Payment information may be handled directly by Shopify and relevant payment providers. LeScent does not necessarily receive or store complete payment card details.
How we use your information
We may use personal information to:
- process and fulfil orders
- arrange shipping and delivery
- provide order updates and tracking information
- manage returns, refunds and customer-service enquiries
- operate customer accounts
- respond to questions and requests
- send marketing communications where permitted
- personalise and improve our website and services
- measure website, advertising and marketing performance
- detect or prevent fraud, misuse and security issues
- maintain business, accounting and transaction records
- meet legal and regulatory obligations
Service providers
We use third-party service providers to operate parts of our business.
These may include services such as:
- Shopify for our ecommerce platform, checkout and store infrastructure
- Klaviyo for customer communications and email marketing
- Judge.me for customer reviews
- payment providers for processing transactions
- Australia Post and related delivery services for shipping orders
- analytics, advertising and website-performance providers
- technology, hosting, security and professional service providers
These providers may receive personal information where reasonably necessary for them to provide services to us.
Marketing communications
If you subscribe to LeScent marketing communications, we may send you information about products, promotions, releases and other LeScent news.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Unsubscribing from marketing does not prevent us from sending transactional or service-related messages about an order, account or customer-service request.
Cookies and similar technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, measure performance and support advertising or marketing activities.
Some cookies are necessary for the website and checkout to function. Other technologies may be used for analytics, personalisation or advertising, depending on your settings and the services active on the website.
You may be able to manage cookies through your browser or through privacy controls made available on our website.
Analytics and advertising
LeScent may use analytics and advertising services to understand how people interact with our website and marketing.
Information collected through these services may include device information, browser information, pages viewed, interactions, referral information and information about the effectiveness of advertising campaigns.
Sharing personal information
We do not sell personal information to advertisers.
We may share personal information where reasonably necessary with service providers, delivery partners, payment providers, professional advisers or other parties that assist us in operating the business.
We may also disclose information where required or authorised by law, or where reasonably necessary to protect LeScent, our customers or others from fraud, security threats or unlawful activity.
Overseas processing
Some of the service providers we use may store or process information outside Australia.
As a result, personal information may be handled in countries other than Australia depending on the infrastructure and service providers involved.
Where appropriate, we take reasonable steps to work with reputable providers and protect personal information in connection with those services.
Retention of information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes and meeting legal, accounting or regulatory requirements.
Retention periods may vary depending on the type of information and why it is held.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of online transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to certain requests.
Children and younger customers
Our website is not specifically directed at children.
If you are under 18, we recommend involving a parent or guardian when making purchases or providing personal information online.
Third-party websites
Our website may contain links to websites or services operated by third parties.
The privacy practices of those third parties are governed by their own policies. LeScent is not responsible for the privacy practices of websites or services that we do not control.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on our website together with its updated date.
Privacy enquiries and complaints
If you have a question, request or complaint relating to privacy or personal information, contact:
legal@lescent.com.au
Please provide enough information for us to understand and respond to your enquiry.
We will review privacy complaints and respond as appropriate based on the circumstances.