CUSTOMER CARE

Contact LeScent

Questions about scents, orders, delivery or returns? Choose the right contact below and we’ll help point you in the right direction.

GETTING HELP IS SIMPLE

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Orders, returns, wholesale or privacy & legal.
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Add your order number where relevant so we can find your order quickly.
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For damaged, leaking or incorrect items, include clear photos where relevant.
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Customer Support

For orders, tracking, delivery and general enquiries:
support@lescent.com.au

Returns & Order Issues

For returns, refunds, damaged, leaking, incorrect or missing items:
returns@lescent.com.au

Wholesale & Business

For wholesale, bulk, OEM and private-label enquiries:
wholesale@lescent.com.au

Privacy & Legal

For privacy requests and legal enquiries:
legal@lescent.com.au

Prefer the form? Send us your question and we’ll get back to you as soon as we can.

Common questions

Quick answers

Contact

For orders, tracking and general customer support, contact support@lescent.com.au. For returns, refunds, damaged or incorrect items, contact returns@lescent.com.au. For wholesale, bulk or OEM enquiries, contact wholesale@lescent.com.au. Privacy or legal enquiries can be directed to legal@lescent.com.au.

Contact

Yes. Ask for a person in chat during support hours, or email support@lescent.com.au at any time and we’ll respond when support is available.

Orders & Tracking

Contact support@lescent.com.au as soon as possible. We’ll try to make the requested change before dispatch, but changes can’t be guaranteed once processing has started. Dispatched orders can’t be cancelled, and redirection after dispatch may not always be possible.

Orders & Tracking

If your parcel hasn’t arrived by Australia Post’s expected delivery date, contact support@lescent.com.au with your order number. We’ll check the tracking and raise or follow up on an Australia Post enquiry where appropriate.

Returns & Refunds

Change-of-mind returns can be requested within 14 days of delivery where the product is unopened, unused, in its original packaging and in saleable condition. Contact returns@lescent.com.au before sending anything back. Return postage is the customer’s responsibility and original shipping charges aren’t refunded for change-of-mind returns. This does not affect any rights you may have under Australian Consumer Law.

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Contact LeScent

Customer Support

Returns & Order Issues

Wholesale & Business

Privacy & Legal

Quick answers

Customer Support

Returns & Order Issues

Wholesale & Business

Privacy & Legal

Contact form

Quick answers

How do I contact LeScent?

Can I speak to a person?

Can I change, cancel or correct the address on my order?

What should I do if my parcel is delayed?

Can I return an item if I change my mind, and who pays the return postage?