OUR SHIPPING POLICY

SHIPPING DELIVERY TIMES

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We ship all orders via Australia Post standard delivery. Your order will be delivered in 1-3 working days to metro areas, and 3-7 working days to regional areas. 

DESTINATION SHIPPING TIME

Sydney 1 - 3 business days

Melbourne 2 - 3 business days

Brisbane 2 - 3 business days

Adelaide 3 - 5 business days

Perth 3 - 5 business days

Tasmania & All Other Areas 3 - 7 business days

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DISPATCHING

Orders willll be despatched within 24hours

You will receive a tracking number the moment your order is sent from our head office.

• International Shipping is currently unavailable

• We do not ship to PO Boxes

RETURNS AND REFUNDS

Any return claims must be lodged within 7 days of your order being received. 

Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge.  

If you change your mind on a purchase, you can return your items to LeScent. Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:

• Product/s must be unopened and in their original condition, still in resalable condition.

• Product/s must be returned to us as they arrived to you: with adequate protection during transit.

• Full refunds will not be issued for goods received back in damaged condition. This includes during freight

Please contact us if you would like to arrange a return. We will forward a Return Authorization form, which must accompany the returned goods.

We recommend using a registered postal method when returning goods to us. This minimises the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

DAMAGED OR FAULTY PRODUCTS

Any claim against a product sold by LeScent must be lodged in writing (via email with photo proof) to LeScent within 7 days of receipt. 

Email address for all claims to be sent to info@lescent.com.au. Please provide photos of the faulty or damaged product.

If it is then agreed that the item should be returned to LeScent, then this must be received by LeScent within 14 days of receipt.

Returns will not be accepted if the product has been opened and used.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

INCORRECT PRODUCTS

All orders are picked and checked twice prior to sending them. In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if correctly sent, are not eligible for return.