Frequently asked questions
Where are you base out from?
We are based our from our Sydney head office.
What kind of perfume do you sell?
We mainly sell samples and decants of niche fragrances. It’s a great way to test out and see if you like the perfume that you’re after before purchasing the full retail bottle.
What are Niche Perfumes?
Niche perfumes are fragrances made to last and to be appreciated forever as a work of art. Niche perfume is contemporary and never goes out of style, there is not a specific time to define them or to make them out of fashion.
Do you sell used/partial/full bottles?
We do have a small collection, please contact us and we can assist you in your request.
Do you take request?
We do, please contact us and we can assist you in your request.
I am purchasing a gift. Can I have my order gift wrapped?
Sorry, we have stop our gift wrapping service.
Order fulfillment during Covid-19
Please note that Australia Post have advised of some significant delays across their entire network due to the COVID-19 situation. Please check with them to learn more about the delays and how most deliveries are being affected.
Is your perfume authentic?
All of our fragrances are genuine and are purchased from authorised sellers.
Product
Perfume Decant
How are the samples made?
The perfume is extracted and transferred from the actual retail bottle into a smaller glass vial/bottle atomizer. We use two ways depending on the the retail bottle, which is using a sterile pipette/syringe or by the spray method. Usually there is a tiny bit of space left at the very top of the bottle and that is for the pressurisation so the atomiser can function properly.
What size decant do you offer?
We offer 10ml, 30ml and 50ml glass vial/bottle atomizer. Please refer to our 'What is decanting' at the bottom of the page for more information with visuals.
How is it labelled?
If left unchecked we will professionally label the product to the correspondent genuine product.
Can I personalize the label?
Yes, you can. But you definitely need to write and inform us about it in advance.
What is the air gap at the top of the vial?
Please note, there is the air gap left at the top of the bottles which is important for pressurization in atomizers. Airspace does not mean you received less than the listed amount.
How can I order a full bottle?
If you wish to buy the full bottle please contact us. As we have not implemented that option to our business as yet.
Do you offer used or partial bottle for sale?
We do, please contact us to check what we have to offer.
How many ml do your atomizers actually contain?
Our atomizers can actually hold 1-2mls more then stated for example:
How long does it take to process a perfume decant/sample?
Please allow 1-3 business days for decant handling time.
Disclaimer
A sample is not the full bottle as per the picture. However, our samples are 100% authentic and decanted from an original bottle. The photo is used as a reference only. Any size including 10ml , 30ml, 50ml in the description is exactly that- a sample from the full bottle. If you are interested in a larger decant or partial bottle from our stock on hand, send us a message via our Contact Us section.
Pop Up Store
Where can i find you at?
We do pop up store at various market location, please refer to our store location page to find out when and where we will be next.
What payment option do you accept at your pop up stores?
We accept cash and EFTPOS.
What are the benefits of visiting you?
We do exclusive decanting of product which will not be on sale on our only store, we also have live testing on site, offer you bespoke service and knowledge to find the right perfume for you and also organise a click&collect for any online orders.
Will you be listing what you exclusive you will offer at the pop up store?
Yes, we will be listing the exclusive products thhat we will bring to our store on our 'Store location' page.
What will you be offering at your pop up store?
We will have French indie brand Collection Prestige Paris and also doing live decanting of exclusive products which is only available in-stores only at below retail price along with other miscellaneous goods e.g. KF94 Face Mask
KF94 Face Mask
What is KF94 Face Mask?
KF94 Face Mask is a 4ply face mask and also the South Korean equivelant of the N95 Face Mask.
How to use?
1. Clean hands with soap and water or alcohol-based hand sanitiser before touching the mask.
2. Hold the mask by its ear loops. Place a loop around each ear. The edge of the mask that is stiff and bendable is the top and is meant to be moulded to the shape of your nose.
3. Mould or pinch the stiff edge to the shape of your nose.
4. Cover mouth and nose with mask and make sure there are no gaps between your face and the mask.
What's the expiry date on these mask?
3 years from manufactured date
The brand Goodmanner kf94 face mask
Do the masks contain graphene?
DO NOT contain graphene or any other chemicals. Our masks are hypoallergenic. The Good Manner KF94 Premier Defence Masks is manufactured in an ISO 9001:2015 certified factory to ensure it meets the highest of testing and quality standards.
Is the mask reusable?
Good Manner KF94 Premier Defence Mask is intended for single use only. We suggest it can be used for (8) 1-hour trips to the grocery store or (1) 8-hour workday.
Do the masks come individually packaged?
In order to maintain the highest level of sterility, each Good Manner KF94 Premier Defence Mask is individually packed for a 1 pack. Goodmanner also supply a package of 5.
Do you do bulk order?
Yes. Please contact us via email and we will be able to assist you with your request.
What is your return & refund policy?
Due to obvious hygienic and sterility reasons, all orders are considered a final sale and no returns or refunds will be accepted.
Shipping
Do you accept international order?
We only ship locally, but this may change down the track. We will have notifications on our site if this changes.
How will my order be processed, shipped and what is the cost?
Orders will be despatched from our warehouse in Sydney within 24hours and you receive a tracking number for your order as soon as it is despatched.
My tracking indicates that my order has been delivered
Your parcel may be automatically left in a safe location, please be sure to check your mailbox and surrounding areas, such as behind bins, under door mats etc, if you reside with other members, have a reception, mailing room or have neighbours closeby please be sure to check with them if they have accepted the parcel on your behalf. If you are still unable to locate your order, please get in contact with the courier as soon as possible, as they will be able to clarify where your parcel has been delivered to and where the driver has left your order. If you are unable to get in touch with the courier company directly, please let us know and we will contact them on your behalf.
Refund & Return
What is the refund and exchange policy?
All purchases on our website are final so please choose your purchase carefully. In the event that you have received an incorrect or faulty product please contact us. For more information please refer to our 'Return & Refund Policy' section located at the bottom of the page.
How long will it take to process my return?
Once your order has arrived back at our warehouse, please allow up to 2-10 business days for your return to be processed. We will always contact you via email once this has been processed.
What do I return my items in?
You can use the packaging that the parcel was delivered in, if it is in a condition that it can be securely returned, or you can purchase a new satchel from the post office at your own expense.
Do I have to return the gift with purchase?
No, this yours to keep.
What happens if my item is faulty or damaged?
Should goods arrive damaged or faulty, we may provide a replacement item or credit note as appropriate. Please contact us immediately in the event of damage or faults.
Are returns acceptable?
All purchases on our online store are final so please choose your purchase carefully.
Payment & Order
Do you accept international order?
We only ship locally, but this may change down the track. We will have notifications on our site if this changes.
How will my order be processed, shipped and what is the cost?
Orders will be despatched from our warehouse in Sydney within 24hours and you receive a tracking number for your order as soon as it is despatched.
My tracking indicates that my order has been delivered
Your parcel may be automatically left in a safe location, please be sure to check your mailbox and surrounding areas, such as behind bins, under door mats etc, if you reside with other members, have a reception, mailing room or have neighbours closeby please be sure to check with them if they have accepted the parcel on your behalf. If you are still unable to locate your order, please get in contact with the courier as soon as possible, as they will be able to clarify where your parcel has been delivered to and where the driver has left your order. If you are unable to get in touch with the courier company directly, please let us know and we will contact them on your behalf.